FAQs

All Zevia products are 100% sweetened with stevia leaf extract. To learn more about stevia, click here.

All Zevia products are Non-GMO Project Verified containing no genetically modified or bioengineered ingredients. All of our products have completed a comprehensive 3rd party verification for compliance with the Non-GMO Project Standard.

Zevia is free of all 8 FDA regulated allergens- milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soybeans.

When choosing our ingredients, we consider the impact they can have on individuals with food allergies and sensitivities. We are happy to confirm that all Zevia products are Gluten-free and have been certified by the Gluten Intolerance Group, which is the leading Gluten Free Certification Organization.

We are proud to say that all Zevia products are certified Kosher by the Orthodox Union.

We take great care in choosing ingredients that are used in our products. We are self-declared Vegan and all of our ingredients are 100% Vegan.

To keep our beverages as clean as possible, Zevia contains no added colors and no caramel color. That means all Zevia sodas, energy drinks, mixers and kidz beverages are clear.

The color of Zevia Organic Tea is the natural byproduct of the brewed tea leaves.

The following flavors contain caffeine:

Sodas: Cola (45 mg/12 oz), Dr. Zevia (42 mg/12 oz), Mountain Zevia (55 mg/12 oz) and Cherry Cola (38 mg/12 oz).

Energy Drinks: Grapefruit, Mango Ginger, Raspberry Lime, and Kola. Each Zevia Energy drink contains 120 mg/12 oz.

Organic Teas: Black Tea, Black Tea (Lemon flavor), Black Tea (Raspberry flavor), Black Tea (Peach flavor), Earl Gray (Blood Orange flavor), and Green Tea each contain 45 mg/12oz.

The caffeine in all Zevia soda is extracted from the coffee bean. The caffeine in all Zevia Teas and Energy drinks is extracted from tea leaves.

The following flavors are caffeine free:

Sodas: Black Cherry, Caffeine Free Cola, Cream Soda, Creamy Root Beer, Ginger Ale, Ginger Root Beer, Grape, Grapefruit Citrus, Lemon Lime Twist, Orange, and Strawberry.

Kidz: Cran-Raspberry, Fizzy Apple, Fruit Punch, Orange Cream, Strawberry Lemonade and Watermelon.

Organic Teas: Hibiscus Passionfruit and Caffeine Free Black Tea Lemon.

Mixers: Ginger Beer, Lemon Lime with Bitters and Tonic Water.

Sparkling Waters: Blackberry and Cucumber Lemon.

Zevia Soda, Mixers, Sparkling Water, Energy and Kidz products are best within 18 months of manufacturing.

Zevia Organic Teas are best within 12 months of manufacturing.

You can read the code on the bottom of your can to determine your beverages birthdate.

Using the following example: C2002A13:20

• In the code, the first letter represents the month of canning. A is January so C means March.

Please note we skip letter “I”. As it looks too much like a #1.

• The next two numbers indicate the year it was made: 2020.

• The next two numbers are the day of the month.

• The next letter is a Zevia internal tracking ID.

• The last set of numbers indicates the production time in military time.

While Zevia is available in a variety of thirst-quenching flavors, not every retailer carries them all. Bummer right? But wait, you have the power! If you want more flavors, you may be surprised at what you can do. Check out the request form at the bottom of the store locator! Sometimes your store manager just needs a little guidance from smarter beverage lovers, like you.

Email us at sales@zevia.com or give us a call at855.GO.ZEVIA.

Here at Zevia, we feel strongly about reducing sugar consumption, using simple, plant-based ingredients and creating delicious and refreshing beverages. Our passion can be found throughout all of our products, from Soda to Energy to Organic Tea, Mixers and our Kidz line - we’ve got you covered. Zevia has a can for every hand, providing beverages for every family member, every time of day, and for every usage occasion. However you live your best, we’re here with our best: Zero Sugar, Zero Calories.

Zevia is guided by their mission to address the global health challenges resulting from excess sugar consumption by offering a broad portfolio of zero sugar, zero calorie, naturally sweetened beverages. This purpose sets the foundation for their existence, as they strive to make the world a better place. Zevia is a pioneering beverage brand, offering a platform of products that include a broad variety of flavors across Soda, Energy Drinks, Organic Tea, Mixers, Kidz drinks, and Sparkling Water. All of their beverages are made with only a handful of plant-based ingredients, and are naturally sweetened, Non GMO Project Verified, gluten-free, Kosher, vegan, zero sodium and free of added color.

You'll receive an e-mail as soon as your package leaves our warehouse with the tracking number for your shipment.

When you place your order, you'll get an Order Confirmation email right away, letting you know that our system has accepted your order. Then when your order is shipped, you'll receive a Shipment Notification email. You'll be able to follow your order through the tracking information inside the Shipment Notification email.

 We strive to process orders within 2business days (Monday-Friday). Due to the unprecedented increases in demand due to current world events, please expect delays in the shipping of your order. Once processed, please allow 7-10 business days for your delicious Zevia cases to arrive at your door. 

We are working closely with our team and shipping partners to minimize the impact and get your product to you as quickly as possible. We appreciate your business and your patience, as we all work to manage the personal and business realities of the day.

You may not cancel your order once it has been placed. Please email us at shop@zevia.com or call us at 1.855.GO.ZEVIA(1.855.469.3842). We will try our best to help.

Select the shipment frequency you would like to receive for your Zevia (14 or 28 days) and place the order in your shopping cart. Service will begin a few days after placing the order and shipped based on the frequency you selected. You can skip a shipment, request a specific shipment date, or change your subscription details by logging into your Zevia account and editing your subscription.

The frequency of a subscription can be changed at any time. However, when the frequency is changed the “Next Charge Date” is not changed. Listed below are the steps to change your Subscription Frequency:

1. Log into your Zevia account
2. Select “Manage Subscriptions”
3. When you’ve determined the subscription you wish to adjust select “Edit”
4. Click the “Delivery Schedule” section.
5. Select your preferred frequency (14, 28, 42 day choices).
6. Click “Update”
- Keep in mind that your next charge date is going to remain the same unless it is changed.

If you need your order sooner, or want to push it back a little, listed below are the steps to update your shipment date:

1. Log into your Zevia Account.
2. Select “Manage Subscriptions”.
3. Find the active subscription that you want to change and select “Edit”.
4. Select the “Next Charge Date”.
5. Choose your new shipment date.
6. Select “Update Next Shipment Date”.

Don’t need your next order? You can skip a shipment at any time. Listed below are the steps:
1. Log into your Zevia Account.
2. Select “Manage Subscriptions”.
3. Find the active subscription that you want to change and select “Edit”.
4. Select “Skip Shipment”.
5. Confirm your next shipment date and select “Skip”.

If you're craving a different flavor, listed below are the steps to swap from one flavor to another:
1. Log into your Zevia Account.
2. Select "Manage Subscriptions."
3. Find the beverage that you want to swap and select "Edit."
4. In the "Product" section, select the current beverage in your subscription.
5. Select "Swap Product."
6. Select the new beverage that you were want in your subscription.
7. Confirm your subscription options and select "Swap Product."

Updating the shipping address on your order can be done at anytime. Please keep in mind if an order has already been processed the method listed will not change it. To change the address of a recently processed order please email us at shop@zevia.com, and we’ll be happy to assist in changed the address.

1. Log into your Zevia account
2. Select “Manage Subscriptions”
3. Select your active subscription.
4. In the section that shows your current address information simply click the box. A form will appear to your right allowing you to update your shipping information.

All subscriptions can be cancelled and re-activated at any time. Listed below are the steps to do so.

1. Log into your Zevia account.
2. Select “Manage Subscriptions”
3. In the “Inactive subscriptions” section of your subscriptions orders select the button “Re-Activate”
- Keep in mind your next order will be scheduled to process the following day.
- If you’d like to change your shipping date, be sure to change your “next charge date” to your preferred date.

Because we understand that circumstances can change, you can
cancel your subscription at any time. Listed below are the steps to cancel your
subscription:

1. Log into your Zevia Account.

2. Select "Manage Subscriptions"

3. Find the active subscription you want to cancel and select "Edit".

4. Select "Cancel Subscription" (underneath billing and payment information)

5. Choose the reason for cancelling the subscription and select "Proceed".

6. Type in any feedback you wish to give to us and select "Cancel my Subscription".

You can edit your account information, such as your billing, shipping address, your payment method, or your subscription frequency, by logging in to your Zevia.com account using the email and password that you registered for the account with.

Payment information can be updated at any time.

1. Log into your Zevia account
2. Select “Manage Subscriptions”
3. Select your active subscription.
4. In the “Billing and Payment information” section click “SEND EMAIL TO UPDATE”
5. An email will be sent with the details to securely update your payment information.

If you are experiencing difficulties accessing your account, you can reset your password by following the instructions on the account login page, or by contacting us at shop@zevia.com. We are always happy to help.

Unfortunately, we don't accept returns or exchanges of product. If your order was damaged in transit, or if you've received the wrong order, please reach out to our Customer Care team immediately, by emailing shop@zevia.com or calling 1.855.GO.ZEVIA (1.855.469.3842).

All orders of 3 or more cases ship for free. We charge a flat rate of $5 per case for orders under 3 cases. We ship to street addresses within the 48 contiguous United States. Currently we do not ship to FPOs, APOs, P.O. Boxes, Alaska or Hawaii. We also do not ship to Canada at this time.

Orders are processed at our warehouse Monday-Friday. Once processed, please allow 3-6 business days for your delicious Zevia cases to arrive at your door.

We are glad to assist you in any way we can. Give us a call at 1.855.GO.ZEVIA (1.855.469.3842) or email us at shop@zevia.com.